Impact Speech Pathology is dedicated to delivering quality services to you, and this policy outlines our ongoing commitment to managing your Personal Information.

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles govern the collection, use, disclosure, storage, security, and disposal of your Personal Information.

You can obtain a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner's website at

What is Personal Information, and why do we collect it?

Personal Information refers to details that identify an individual. Examples of the Personal Information we collect include names, addresses, email addresses, and phone numbers.

We collect Personal Information through various means, including correspondence, telephone and facsimile communication, email, our website your website, media and publications, other publicly available sources, cookies, and third parties. We do not guarantee the policies of authorized third parties or website links.

The primary purpose of collecting your Personal Information is to provide our services, share information with our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, under circumstances where such use or disclosure would be reasonably expected. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will explain to you, where appropriate and possible, the reason for collection and how we plan to use it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes details or opinions about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional body, criminal record, or health information.

We will use sensitive information only for the primary purpose it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or where required or authorized by law.

Third Parties

We will, where reasonable and practicable, collect Personal Information directly from you. However, in certain circumstances, information may be provided by third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in various circumstances, including:

  • Third parties with your consent
  • Where required or authorized by law

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure.

When no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information will be stored in client files for a minimum of 7 years.

Access to your Personal Information

You may access and update/correct the Personal Information we hold about you, with certain exceptions. For access requests, please contact us in writing.

While there is no fee for access requests, an administrative fee may be charged for providing a copy of your Personal Information. To protect your information, we may require identification before releasing requested information.

Maintaining the Quality of your Personal Information

Ensuring your Personal Information is up to date is important to us. We will take reasonable steps to ensure its accuracy, completeness, and currency. If you find inaccuracies or outdated information, please inform us promptly.

Policy Updates

This Policy may change, and the latest version is available on our website.